Have your say on Health & Social Care

Service users, families and carers here now have the opportunity to share their experience of Health and Social Care in Northern Ireland (HSC) through an online user feedback platform called ‘Care Opinion’.
Health Minister Robin SwannHealth Minister Robin Swann
Health Minister Robin Swann

Care Opinion is an independent non-profit feedback platform for HSC, supported by Department of Health and implemented by the Public Health Agency, which will enable users, and their families, to give feedback on their care and share their stories with others.

The Health Minister said: “Care Opinion is an important tool that will help us deliver enhancements, but for it to work as well as it can, we need to hear from everyone who has experience of using our health and social care services that includes service users and their families and carers. We want to hear not only about what has worked well, but also about the times when things could have been better. I would encourage people to use the platform and make their voice heard.”

Care Opinion will share your story but not your name with the relevant Health and Social Care Trust where a healthcare professional will respond to your feedback via Care Opinion in an open and transparent manner. Responses will be person-centred and engage with the experience; giving assurance your story has been heard. Both the stories and responses nearly always appear online for others to read. For more details or to leave your feedback, visit www.careopinion.org.uk. Stories can also be shared by calling the Care Opinion Freephone number 0800 122 3135 or completing a freepost feedback leaflet.

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