CAB guidance

She has a date and venue in mind, but is nervous about booking it because her friend’s venue was cancelled at the last minute.

What measures can she take to protect herself and make sure she gets what she pays for?

Pat’s answer:

Planning a wedding is a really exciting time, but it’s important people keep a clear head about what you need to know, how much you are paying and what will happen if you or the trader need to cancel.

Get what has been agreed written down and signed by yourself and the trader.

This should include things like details of the service, price, delivery timings and cancellation details. That way, things are absolutely clear.

There can be a lot of confusion around cancellation rights and getting a deposit back so it is important to make sure you understand what your rights are if you have to cancel, or if the trader cancels your order, including how much notice and what happens to deposits and repayment plans.

If the worst happens and something goes wrong, and you have paid by credit or debit card, you might be able to get money back from your card provider if you are having difficulties sorting out a problem with the seller.

Also, you can get specific wedding insurance to help your day run smoothly, but it is very important that you make sure the policy covers your needs.

Get free, confidential and independent advice from your nearest Citizens Advice Bureau – go to www.adviceguide.org.uk or call at: Newtownabbey Citizens Advice Bureaux Dunanney Centre, Rathmullan Drive, Rathcoole, Newtownabbey, BT37 9DQ. Telephone advice is available 9am – 4pm each day 028 90852271-Lunch 1:00 - 1:30pm, email advice is available on [email protected]