Altnagelvin took average 3:47m to answer 13,000 calls
LAST month the Altnagelvin Hospital booking centre handled almost 13,000 calls at an average speed of three minutes and 47 seconds, the Health Minister Edwin Poots has revealed.
He explained: “The Western HSC Trust has informed me that during January 2012, their telephony statistics show that the Altnagelvin Booking Centre received 12,986 calls at an average speed of answer of three minutes and 47 seconds.
“The Tyrone County Hospital Booking Centre, which covers calls for both Tyrone County and Erne Hospitals, received 2,800 calls, during January 2012, at an average speed of answer of 35 seconds.”