Banking crisis IT glitch is hard to believe

We were told by Ulster Bank that this IT issue would be resolved last Friday - then by Monday – and now we are being told it will ‘be the start of next week’.

The uncertainty and continued delay will add further distress to an already stressful situation as payday looms for many including myself. The Bank needs to be open about why customers are suffering the longest delay. In fact why are Ulster Bank account holders having to endure another week of disruption to their current accounts, yet services for account holders at sister bank, Nat West, are almost fully back to normal?

It is unacceptable in this day and age that RBS is quoted as saying they will only now turn their full attention to solving the issue for Ulster Bank customers. No real explanation has been given and I think this is totally inappropriate. I really hope the bank and others will take heed of this incident and be better prepared in the future.

I have heard a rumour that a computer error by a junior employee in India sent RBS into a tailspin - I find this hard to believe. There is much more to it. Concerned bank customer