Lisburn and Castlereagh City Council claims there is ‘no indication’ of ‘nightmare’ phone problem
Claims that it is a “nightmare” to try to contact Lisburn and Castlereagh City Council by telephone have been dismissed by the local authority.
Residents of the Lisburn and Castlereagh City Council (LCCC) are have highlighted on social media an alleged customer care problem over the last number of weeks.
However, LCCC told the Local Democracy Reporting Service (LDRS) that it has “no indication” of any issues.
Complaints on social media include: “I phoned 155 times, eventually got through, it’s a nightmare, good luck…you wouldn’t need to be dying.”
Another said: “Anyone know how to get through to LCCC, 45 minute on hold then cut off. Not good enough.”
A council spokesperson said: “We regularly run tests of our phone lines and have no indication of any current issues accessing our services via telephone.
“We would ask anyone experiencing an issue to let our customer care team know via email on: [email protected].
“Residents can also contact us online using the relevant form at www.lisburncastlereagh.gov.uk/contact.”