Review of city benefit hub may lead to modernisation

Social Development Minister Nelson McCausland said the Community Benefit Offices in Shantallow currently does not provide a full range of social security benefit services.

The Northside Community Benefit Office is one three in Northern Ireland. There is also one in Ballyclare and another in Crossmaglen.

He stated: “The SSA has recently completed a strategic review of the processing arrangements for social security benefits delivered through the Jobs and Benefits network and is currently implementing the recommendations through the Customer First project.

“The Community Benefit Offices currently do not provide a full range of social security benefit services and the Social Security Agency is in the process of reviewing these offices in the context of delivering a modernised welfare system to all claimants.”