Translink's new self-serve ticket machines start to roll out across Northern Ireland

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The roll-out of new ‘serve yourself’ ticket vending machines has started at train stations across Northern Ireland.

Translink said the arrival of the new technology will make it faster and easier for passengers to buy their train ticket before they travel.

The new York Street Station machine went live on Sunday and will be closely followed by Lanyon Place, Botanic and Lisburn on Wednesday, May 1.

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The remaining stations will be activated on a line-by-line basis with the roll out complete by the end of June.

Passenger Debra Leso was the first passenger to purchase her ticket from the new self-serve ticket vending machine at the newly-opened York Street station. Picture: TranslinkPassenger Debra Leso was the first passenger to purchase her ticket from the new self-serve ticket vending machine at the newly-opened York Street station. Picture: Translink
Passenger Debra Leso was the first passenger to purchase her ticket from the new self-serve ticket vending machine at the newly-opened York Street station. Picture: Translink

The step follows the successful introduction of machines at all Glider halts and other key locations including the two Belfast airports, marking a further step in the implementation of Translink’s digital-led Future Ticketing System, a strategic project to enhance the customer experience.

William McGookin, head of Ticketing Technology at Translink said: “These new ticket machines, incorporating the latest technology, will offer passengers more choice and flexibility alongside a faster and more convenient way to buy tickets or top up smartcards before boarding their train, whether using contactless credit/debit card, ApplePay/GooglePay or cash.

“There has been much passenger interest in the machines since we started the installation process. Now, following a period of commissioning and training for our staff, passengers will be able to access this new facility.

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“The new machines are equipped with modern touch screen interfaces, as well as offering adjustable screen height, voice commands and braille stickers to help guide customers through the purchasing process. Passengers can simply buy local Adult and Child paper tickets or use their yLink and 24+ student railcard to get discounts.

"There is also the option for Free and Half Fare Concession Smartpass holders to obtain their tickets.

“Alongside these new ticket vending machines, other popular prepaid tickets will remain available such as mLink mobile tickets and online ticketing options.

"We are encouraging passengers to buy their tickets in advance where they can, however, we will continue to offer passengers the option to purchase tickets at station ticket offices and on-board trains”.

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