Ulster Bank problems may last week

The bank has suggested that problems may last for the rest of this week. Given that many salary payments will be due in coming days, as well as scheduled major payments such as mortgages or rent, it makes sense to err on the side of caution and make arrangements.

Do not assume that the bank will automatically compensate you for costs which are incurred due to this problem - make the bank aware of them as soon as you can. Be careful to log direct (e.g. overdraft charges) and indirect costs which you face due to the bank’s failure.

Ulster Bank has informed Citizens Advice that wages or benefits will be paid over the counter in branch to people with ID and relevant documentation (e.g. payslip).

If you wish to make a complaint about the handling of your account, complain first to the bank. If unsatisfied, you can then contact the Financial Ombudsman Service:

Phone 0300 123 9 123 or 0800 023 4567 (they will be happy to phone you back)

Email [email protected]

Website www.financial-ombudsman.org.uk

Your local Citizens Advice Bureau will be happy to help you to deal with either the bank or in pursuing a complaint to the Ombudsman. You can find it at:

http://citizensadvice.co.uk/en/Where-We-Are/