World class customer service training

This is a flexible training programme arrangement which will focus on the principles of customer service and sales. It will aim to highlight the benefits of good customer service, such as encouraging customer loyalty, how to reduce costs to attract new customers, and help businesses gain that competitive edge. Participants in this level 2 certificated programme will gain valuable skills and techniques, and be eligible to wear the WorldHost pin badge which recognises customer service excellence.

A spokesperson for North West Regional College said the training initiative provided a range of benefits to local organisations as they prepare for 2013 UK City of Culture.

“With the 2013 events not far away, this WorldHost training is certainly a great opportunity for current and future retail employees to enhance their customer services skills and techniques. We expect course participants to develop an understanding of the importance of excellent customer service, gain effective communication skills, and learn how to listen to customers and respond effectively to their needs.”

A range of local organisations have already acknowledged their support for this WorldHost training, including the City Council, Derry Visitor & Convention Bureau, ILEX, Culture Company, City Centre Initiative, and Londonderry Chamber of Commerce.

The training is a retail initiative funded through the Department for Employment and Learning’s Skills Solutions Service, and a number of courses will be held at the College’s Strand Road Campus from early September. The course costs are £25 per delegate, payable at time of booking, which is a significant reduction from the normal rate of £160 as a result of the funding from DEL. Bookings are on a first come first served basis, so book early to avoid disappointment.

To book a place or for further details email Megan Ferguson.