WorldHost accreditation for businesses

Lisburn City Council was delighted to host an event to present WorldHost Accreditation Certificates to local businesses that have attained this high standard.
By The Newsroom
Published 21st Dec 2014, 08:12 BST
Representatives of local businesses pictured with Alderman Allan Ewart, Chairman of the Council's Economic Development Committee at an event where they received their WorldHost certificates.Representatives of local businesses pictured with Alderman Allan Ewart, Chairman of the Council's Economic Development Committee at an event where they received their WorldHost certificates.
Representatives of local businesses pictured with Alderman Allan Ewart, Chairman of the Council's Economic Development Committee at an event where they received their WorldHost certificates.

The local businesses present were: Clintagh Cottages, a small group of self-catering cottages; Murloc Angling and Rural Pursuits which is dedicated to fly-fishing; Beechgrove Annex, luxury accommodation located on a working farm; and Lisburn City Centre Management which promotes Lisburn and the City Centre businesses.

Alderman Allan Ewart, Chairman of the Council’s Economic Development Committee, presenting the certificates, said: “It is excellent news that a wide variety of local businesses are completing this Northern Ireland wide initiative.

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“To attain WorldHost the companies must invest in their services and premises to ensure a high level of customer satisfaction and to meet ever-changing customer needs.

“I hope that being recognised as a WorldHost Business will attract new customers to these businesses; and that existing customers will return on a regular basis.

“The tourism industry is very important to Lisburn City Council; and it is delighted to be able to publicly acknowledge the high achievements of all tourist facilities.”

WorldHost is a customer service training programme that was developed for the Northern Ireland market by NITB and the tourism and hospitality sector skills council People 1st.

The programme offers delegates a comprehensive training toolkit that can be used across a wide variety of industries where the quality of front-line customer service is key to business success.

Related topics:Northern IrelandLisburn