Evri: More than 25,000 people join Facebook group dedicated to criticising ‘deplorable’ delivery firm’s gaffes

Watch more of our videos on Shots! 
and live on Freeview channel 276
Visit Shots! now

This article contains affiliate links. We may earn a small commission on items purchased through this article, but that does not affect our editorial judgement.

Evri was named the worst delivery company in the UK, according to new research, with customers contending with delays and lost parcels in the run up to Christmas

Angry Evri customers have taken to Facebook in their droves to complain about the delivery firm after it was branded the “worst” in the UK. Delays, lost parcels and goods arriving damaged are just some of the blunders customers say they are enduring in the run-up to Christmas.

Many are turning to independent delivery companies as Royal Mail workers engage in staggered strikes throughout December, inflicting serious disruption to post at the company’s busiest time of the year. But according to the EVRI (Hermes) Complaints & Advice Facebook group, which has amassed 25,000 members, other delivery firms come with problems of their own.

Hide Ad
Hide Ad

One member of the group, David Laycock, said he had ordered two metre garage door draft excluders which were delivered by Evri 22 days late and arrived “twisted and bent in half”. Linda Parrie told the group she had been waiting on three parcels since November, and had tried to contact Evri even to the point of emailing the firm’s CEO to complain - to no avail.

“Turns out my daughters trainers for Christmas have been lost in transit apparently,” wrote Kirsty Gooder. “The local JD stores near me don’t sell [the trainers] and they also didn’t have the ones she wanted left in stock. JD has issued a refund luckily, but thanks Evri - that was literally the one present she asked for this year.”

Suzanne Turley posted: “Evri, claiming they have delivered a large parcel/Chiristmas presents on Tuesday but haven’t. We were in all day decorating wouldn’t mind but it’s worth £100.” And Rethe Hurn wrote: “[Evri’s] service is deplorable. Trying to talk to your robot is impossible. Get into gear and pick my parcel up.”

It comes after research carried out by Opinium Research and published by Citizens Advice found that the UK’s biggest postal firms were underperforming, with Evri at the bottom of the pile. Royal Mail, Amazon Logistics, DPD, Yodel and Evri were all examined based on cost, customer service and accessibility requirements.

Hide Ad
Hide Ad

No firms in the table achieved a score of more than 3 stars out of 5. Royal Mail topped the Citizens’ Advice table with 3 stars. Amazon was in second place with 2.75 stars out of 5, while DPD was in third with 2.25 stars out of 5.

Evri received the lowest score in the table for the second year in a row, mustering a lacklustre 1.75 stars out of 5. Yodel were second bottom with a score of 2 stars out of 5.

Dame Clare Moriarty, chief executive of Citizens Advice, said: “One year on and parcel firms haven’t got their act together, with nobody delivering a 4 or 5-star service. Behind the figures are shoppers seriously let down when parcels go missing or are late.

“The needs of those who rely most on online shopping, such as disabled people, are being forgotten. Our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”

Related topics:

Comment Guidelines

National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.