Mallusk employees help reunite Scottish tourist with jewellery

Staff at waste management company, RiverRidge’s Mallusk plant have helped to reunite a Scottish tourist with her beloved jewellery collection, after it was mistakenly disposed of as rubbish.
Watch more of our videos on Shots! 
and live on Freeview channel 276
Visit Shots! now

Retired schoolteacher, Kathleen McKimmon and husband Eric, from Cupar, near Fife, had planned a relaxing trip to Northern Ireland earlier this month, however the trip ended up being anything but, when her husband unknowingly put Kathleen’s jewellery collection of huge sentimental value, which included six necklaces, three rings and a charm bracelet, in a waste bin.

Kathleen said: “We were looking forward to our post-Christmas trip to Northern Ireland, visiting friends and family, as well as finding out more about my husband’s family history.

“As a result of a break in at our home a few years ago, where my complete jewellery collection was stolen, I took my jewellery with me, disguised in a plastic bag. Following a trip to Belfast from where we were staying in Omagh, we made a stop at Sprucefield, where my husband offered to dispose of the litter – which included the plastic bag, without realising its contents.”

Pictured with the jewellery are Danny McErlain, Operations Manager at RiverRidge and Vytautus Skurdauskis.Pictured with the jewellery are Danny McErlain, Operations Manager at RiverRidge and Vytautus Skurdauskis.
Pictured with the jewellery are Danny McErlain, Operations Manager at RiverRidge and Vytautus Skurdauskis.

It wasn’t until Kathleen went looking for her jewellery the following morning that she realised it wasn’t in the car. After a frantic search, the couple realised that the jewellery had been thrown out during their stop at Sprucefield.

Kathleen continued: “When we realised what had happened, we drove back to Sprucefield to see if there was any chance of retrieving the jewellery but as expected, the bins had been emptied. At this stage, I had lost all hope of ever being reunited with my jewellery collection again.”

Staff at Sprucefield helped Kathleen get in touch with the team at RiverRidge.

RiverRidge collect waste from all parts of Northern Ireland. In most instances, all waste is processed on the day of collection at one of the company’s three Materials Recovery Facilities, so it is very rare to find anything that someone mistakenly throws away.

Senior Commercial Manager at RiverRidge, Pamela Jordan explained: “When I received Kathleen’s email on Monday morning, I knew how distressing this must have been for her. However, given the nature of our business and the large amount of waste we collect, we were unsure about what the outcome would be.

“We always try to accommodate as best we can though, and after contacting our Operations Manager at the Mallusk facility, Danny McErlain, the team got to work – literally on their hands and knees seeing if any of the jewellery could be recovered.”

At this point, Kathleen and Eric had arrived at the ferry port, and were waiting to board the boat for their return to Scotland, resigned to the fact that the jewellery was gone.

She said: “I had accepted that the jewellery was lost, and I was devastated. That was until, like divine intervention, I received a call from Pamela telling me that the plastic bag containing my jewellery had been found. I couldn’t believe it, I was elated.

“I am so grateful to everyone who helped out along the way – from the team at Sprucefield, to Pamela, and all the team at RiverRidge who went above and beyond to retrieve the jewellery. Everyone was so incredible.

“We hear so many stories about unhelpful people and poor customer service, but rarely about the good. On this occasion, nobody could have been more helpful, comforting and reassuring. My sincere thanks to everyone who was involved.”


Related topics: